FAQS

Fill out the estimate form on our website, call us at 207-502-4035, or email TaylortransportME@gmail.com. To help us give you the most accurate estimate quickly, please include:

• Complete origin and destination addresses
• List of what you're moving (rooms, large items, special items)
• Any stairs, long walks, or access challenges
• If you need packing services
• Your preferred moving date
• Let us know if the person paying is a senior or veteran (we offer discounts!)

We'll get back to you quickly - often within 24 hours - with a detailed, transparent estimate.

Every move is unique, which is why we provide customized estimates based on your specific needs. Pricing depends on:

• Distance of the move
• Volume and weight of items
• Special services (packing, assembly, disassembly)
• Stairs or difficult access
• Timing and scheduling

We believe in transparent pricing - no hidden fees, no surprises. What we quote is what you pay, unless you add services or have significantly more items than estimated. We offer discounts for seniors and veterans.

What areas do you serve?

We're based in South Portland and primarily serve York County and Cumberland County in Southern Maine, including Portland, Scarborough, Biddeford, Saco, Old Orchard Beach, Cape Elizabeth, Kennebunk, Wells, and surrounding communities.

For long-distance moves, we serve the entire continental United States—everywhere except Alaska and Hawaii. Whether you're moving across town, to Florida for the winter, or across the country, we've got you covered.

For local moves: 2-4 weeks is ideal, but we can often accommodate shorter notice.

For long-distance and snowbird moves: 4-6 weeks advance notice is recommended, especially during peak seasons (October-November southbound to Florida, April-May northbound to Maine).

weeks

That said - if you need to move sooner, call us anyway. We'll do everything we can to help you.

Yes! Brie and Steven personally answer calls during business hours (6 am-6 pm daily). You may also get to speak with Hollie or Hannah both of whom can assist you with intake and general questions.  Brie will always call you back if she needs more information!

We specialize in moves that require extra care and understanding:

• Senior moves and downsizing - transitions into assisted living, memory care, or retirement communities
• Estate cleanouts and end-of-life transitions - compassionate handling of family homes after loss
• Moves for women in transition - divorce, caregiving changes, fresh starts
• Snowbird seasonal relocations - Maine to Florida (and back) twice a year
• White-glove furniture delivery - assembly, pickup, and delivery of new purchases
• Local residential moves - homes, apartments, condos
• Small business and office moves
• Furniture rearrangement - reorganizing within your home during renovations

Our owner, Brie, worked as a Certified Nursing Assistant (CNA) with veterans, hospice patients, and individuals with Alzheimer's and dementia. She learned that the hardest transitions in life aren't just physical—they're emotional, overwhelming, and deeply personal.

Trauma-informed moving means we approach your move with:

• Patience - We move at your pace, not ours
• Compassion - We understand this might be one of the hardest days of your life
• Emotional awareness - We recognize when someone needs a moment, a kind word, or just space
• Respect and dignity - We treat you and your belongings like they matter—because they do
• No judgment - Whatever your situation, we're here to help, not judge

Many of our clients are going through loss, health changes, divorce, or downsizing from a beloved family home. We get it, and we're here for you.

Yes! We're trusted by senior care facilities throughout Southern Maine. We understand the unique requirements of moving into assisted living, memory care, and retirement communities. We can:

• Coordinate with facility staff on move-in requirements
• Help with downsizing decisions (what fits, what doesn't)
• Set up your loved one's new space so it feels like home on day one
• Work around the emotional needs of seniors with memory issues

Absolutely. This is one of our specialties. Brie's years working with Alzheimer's and dementia patients means we know how to:

• Create calm and minimize confusion during the move
• Work around their schedule and emotional state
• Respect their dignity and involve them appropriately
• Support family members who are navigating this difficult transition

We've done this many times, and we understand what you're going through.

Yes. We handle full estate cleanouts with sensitivity and care. We understand these are often emotionally charged situations following the loss of a loved one. We can:

• Help sort items for keeping, donation, or disposal
• Coordinate donations to local nonprofits like Furniture Friends
• Work at whatever pace feels right for your family
• Handle everything with respect and compassion

We've worked with families navigating hoarding situations and understand the complexity involved. We approach these moves with compassion, patience, and zero judgment. Every situation is different - we're happy to discuss yours confidentially. Call us at 207-502-4035.

Yes. If you or someone you're helping is in danger—domestic violence, unsafe living conditions, emergency situations—let us know immediately when requesting an estimate or calling us. We'll prioritize your safety and work to accommodate you as quickly as possible. Your information is kept confidential.

• Full packing service - We pack everything for you
• Partial packing - We pack fragile items, specific rooms, or whatever you need help with
• Self-packing - You pack everything yourself (we're happy to provide tips)

We charge for packing materials at actual cost—no markup. Boxes, tape, bubble wrap, and packing paper are billed at what we pay for them.

Yes, always. We never use subcontractors. The team you meet during your estimate is the same team that shows up on moving day. Steven leads our crews, and you'll have direct communication with your crew leader throughout the entire process. No strangers, no surprises, no hand-offs.

We use professional moving equipment matched to your specific needs:

• Pickup trucks towing enclosed trailers - We have both 24-foot and 34-foot enclosed trailers and choose the appropriate size based on your move
• 26-foot box trucks as needed for areas that aren't trailer-friendly or require a ramp or loading dock
• Additional equipment available based on specific job requirements

We never show up with just a pickup truck alone—our pickup trucks always tow enclosed trailers to protect your belongings during transport. All our equipment is clean, well-maintained, and fully loaded with dollies, hand trucks, straps, furniture pads, and all the tools necessary to handle your move safely and efficiently.

We provide you with a scheduled arrival window when we confirm your move. Our crew will call you when they're on their way so you know exactly when to expect them. We respect your time and do our best to stay on schedule. If anything changes, we'll communicate with you immediately.

Your crew will arrive during the scheduled window and do a walk-through with you to confirm the plan. They'll:

• Protect floors and doorways as needed
• Disassemble furniture that needs it
• Load your belongings carefully and securely
• Transport everything to your new location
• Unload and place items where you want them
• Reassemble furniture
• Remove packing materials if requested

Throughout the day, your crew leader will keep you informed and check in with you about placement and any questions.

Once everything is unloaded, placed, and reassembled, your crew leader will:

1. Do a final walk-through with you to make sure everything is where you want it
2. Answer any questions you have
3. Review the work completed
4. Finalize your payment (we accept cash, check, or credit/debit cards)
5. Process any gratuity you'd like to add for the crew

We want to make sure you're completely satisfied before we leave. If there's anything that needs adjustment, we'll take care of it right then.

Yes. Our crew is trained to disassemble and reassemble most furniture safely. However, if we encounter something that's:

• Unsafe or structurally unsound
• Incorrectly assembled originally
• Missing critical parts
• Damaged or broken

We won't reassemble it if we believe it's unsafe. We'll let you know and provide guidance so you can arrange proper repairs.

What if I need to change my moving date?

Life happens—we get it. Call us as soon as possible at 207-502-4035 if your plans change. We'll work with you to reschedule when we can. Our goal is to be flexible and supportive, especially during stressful transitions.

Call us right away! If you have more items than expected, fewer items, different access situations, or any changes to your original estimate, let us know as soon as possible. We'll adjust your estimate accordingly. Honesty helps us help you better.

You'll see a "truck" listed on every estimate because the truck is part of our team - it's included in the hourly rate, not an extra fee. The truck comes fully equipped with:

• All the tools and equipment we need to disassemble, protect, and move your belongings safely
• Dollies, hand trucks, straps, blankets, and specialized moving equipment
• Everything necessary to handle your specific moving needs

Even if you're moving with a rented truck or POD, we still need to transport our crew and all our equipment to your location. The truck on your estimate simply shows that professional equipment and transportation are part of the service—you're paying one hourly rate that covers the crew AND the fully-equipped truck.

Our team knows how to take apart and put back together most furniture. Sometimes things don't go back together quite right - maybe there's wear and tear, missing pieces, or it wasn't assembled correctly to begin with. If we spot anything unsafe or broken during your move, we'll absolutely let you know and help you figure out the next steps for getting it fixed.

We accept cash, checks, and all major credit/debit cards. Payment is finalized with your crew leader at the completion of service.

Tips are never required, but they're always appreciated by our hardworking crews. If you feel your team went above and beyond, you can add a gratuity to your final payment or tip the crew directly in cash. Many of our clients choose to show their appreciation this way, and it means a lot to the team members who made your move smooth and stress-free.

Absolutely. We are fully licensed by the Federal Motor Carrier Safety Administration with:

USDOT #3771801

MC #1351280

We carry comprehensive liability and cargo insurance. This means:

Your belongings are protected

We're held to federal safety and accountability standards

You have legal protection as a consumer

We pass regular safety inspections

What's the difference between a licensed mover and an unlicensed one?

This is critical. Licensed movers like S.B. Taylor Moving have:

✅ Federal and state permits (USDOT and MC numbers)

✅ Proper insurance coverage

✅ Background-checked employees

✅ Accountability to regulatory agencies

✅ Regular safety inspections

Unlicensed movers operate outside these protections, which means:

❌ No insurance if your belongings are damaged or stolen

❌ No background checks on workers

❌ No regulatory oversight or accountability

❌ Little to no legal recourse if something goes wrong

Always verify a mover's USDOT and MC numbers before hiring them. It's the difference between protection and risk.

How can I verify your licensing?

Search our USDOT #3771801 on the Federal Motor Carrier Safety Administration (FMCSA) website at: safer.fmcsa.dot.gov

Our licenses, insurance certificates, and certifications are also available upon request anytime.

While we take every precaution to protect your belongings, accidents can occasionally happen. Our first priority is always to make it right. If something is damaged, we'll work directly with you to:

1. Assess the damage together
2. Fix, repair, or replace the item whenever possible
3. Find a solution that makes you whole

We handle most situations directly without needing to involve insurance claims - that's always our last resort. Our goal is to resolve issues quickly and fairly so you're satisfied with the outcome.

Yes! We specialize in snowbird relocations between Maine and Florida. It's one of our most popular services. You get:

• Same trusted crew from door to door
• No hand-offs to third-party drivers
• Direct communication throughout the journey
• Understanding of the seasonal rhythm

We know the route well and make it as seamless as possible for our snowbird clients.

We handle moves anywhere in the continental United States (everywhere except Alaska and Hawaii). Whether you're moving to North Carolina, Texas, California, or anywhere in between - we can help.

For long-distance moves:

1. We provide a detailed estimate based on distance, volume, and services needed
2. We schedule a pickup date and delivery window
3. Our crew loads your belongings at your Maine location
4. The same crew transports everything to your destination
5. We unload and set up at your new home

You'll have direct contact with your crew leader throughout the entire process.

Yes! White-glove delivery includes:

• Furniture assembly and delivery
• Appliance delivery and setup
• Large items like lawnmowers, snow blowers, grills
• Store pickups and home delivery

White-glove service is for 5 items or less, each weighing under 200 lbs, within York and Cumberland Counties. Anything beyond that—whether it's more items, heavier items, or outside our two-county area—is considered a full move, even if it's just one piece.

Absolutely. If you're renovating and need furniture moved to different rooms, stored temporarily, or rearranged when work is complete - we can help. This is especially popular with seniors who want to reconfigure their spaces without the physical strain.

Yes! If you're between homes, need temporary storage during a transition, or aren't sure where you're going yet, we offer both short-term and long-term warehousing at our secure, climate-controlled facility.

Important details:

• The warehouse is not accessible to clients - this keeps your belongings secure and our facility organized
• When you're ready and have a new space, we'll deliver your items to you
• Perfect for estate situations, downsizing transitions, or timing gaps between moves
• Climate-controlled environment protects your belongings from Maine's temperature swings

Call us at 207-502-4035 to discuss your storage needs and pricing.

✓ Healthcare background - Brie's experience as a CNA working with vulnerable populations means we bring compassion and emotional intelligence to every move

✓ Trauma-informed approach - We understand that moving during divorce, loss, health changes, or downsizing requires more than muscle - it requires heart

✓ Always reachable - Call us. We answer. You talk to the owners, not a call center

✓ No subcontractors ever - Same team, start to finish

✓ Fully licensed & insured - USDOT #3771801 | MC #1351280

✓ Woman-owned, family-run - Our four kids have grown up around this business, learning to treat people with dignity

✓ Community-rooted - We work with local nonprofits, volunteer at community events, and every year deliver Christmas gifts to seniors in need through a local home care agency

✓ Transparent pricing - No hidden fees, no surprises

✓ We treat you like family - Because that's who we are

Because we treat your move—and you—like family. We're not the biggest moving company, but we're the one that will:

• Answer when you call
• Show up when we say we will
• Handle your belongings and your emotions with care
• Walk you through one of life's most stressful events with patience and compassion

We're licensed, insured, locally owned, and we genuinely care. That's the difference.

 We're here to help.

📞 207-502-4035

📧 TaylortransportME@gmail.com

🕒 Available 6am-6pm daily

USDOT #3771801 | MC #1351280

Fully Licensed & Insured

Pianos: We can move most upright pianos. Grand pianos and specialty pianos may require additional equipment or specialized piano movers. Call us at 207-502-4035 to discuss your specific piano.

Hot tubs: No, we do not move hot tubs.

Sheds: No, we do not move sheds.

For piano moves, call us to discuss the details. We'll be honest about whether we can handle it safely or if you need a specialist.