FAQS

We aim to arrive between 7-9 am.  If the team is running behind for any reason, please allow them until 11 a.m.  If you have not received a notification of your teams' arrival and would like an update, please call the office or email if the office is closed. We will do our best to get in touch with you promptly!

At this time we have limited storage options. Let your moving consultant know what you're looking for with storage solutions and we will do our best to provide options and or resources.

We have pickup trucks with enclosed trailers.  We currently have a 24 ft enclosed and a 34 ft enclosed trailer.  The trailers are equipped with E-track cargo tie-down systems that they will use to secure your items from moving, as well as load bars. Furniture is carefully wrapped and blanketed to prevent any scratches or damages to your furniture.

Payment is due before the dismissal of your moving team.  You will receive an invoice through email or text, where you can make your final payment.  The crew will clean up the trailer before they leave to ensure that there are no remaining items of your personal belongings on the truck or trailer before they leave. We encourage you to peek inside the trailer to ensure peace of mind.  We do ask that a moving team member accompany you if you should enter the trailer.  Trailers may not be entered at any other time until services are completed as a safety precaution for you and the team.

You will receive an automated email reminding you of your service date and approximate arrival time the day prior to your service. Your moving crew will send you a text message before they leave the yard on your service date and provide you with an accurate estimated arrival between your estimated window.

Generally, our moving teams will plan to overnight as close to your location as possible when they have to travel.  This is because we want our teams to arrive as early as possible within your estimated time window.  If this is not possible, your moving consultant will inform you otherwise during your estimate or reach out to you as soon as any changes may need to be made.

We provide transparency with our pricing.  You can find on your estimate that describes your hourly rate based on the number of movers suggested and the minimum hours required.  We do require additional movers, pending the size of your move.  It is essential that the information you share with us about your move is as accurate as possible to ensure that your move can be completed safely and promptly.

We understand that plans can change, so we offer a flexible cancellation policy. We do require at least two weeks' notification. Please get in touch with us as soon as possible to discuss your options. Please refer to our terms and conditions for more information.

Tips are accepted and greatly appreciated by all S.B. Taylor Transport employees. Gratuities are not mandatory.  Cash is always preferred, but we can receive tips through your final invoice or other payment types such as Venmo, PayPal, and Cash App. You can contact your moving consultant for more information if you have questions.

No, not at this time.  We do encourage folks to check out some other local businesses in our area and you can ask your moving consultant for more information on who may be able to assist you with these tasks.

You can call and leave a voicemail, describe the urgency of your needs, and someone will reach out to you to discuss as soon as possible.  Otherwise, please leave us a detailed message of your request, and someone will contact you on our next business day.

Well, we pride ourselves on our response times and estimate turnaround.  It is not uncommon for us to send you one in the middle of the night when we receive the request.  While this doesn't always happen, don't be surprised if it does! We understand that not everyone is on a day shift schedule and reach out to us when it's convenient for them.  We do our best to be as prompt as possible. In other words, don't be afraid to submit a request at whatever hour works best for you!

We encourage customers with a general idea of when they need their services to book their first choice date as soon as possible.  We will put your reservation on your requested date so that you can rest assured you will get your service as you'd like.  We understand that dates may change, and we ask for a two-week notice to move your service date.  Please refer to our terms and conditions for more information.  

Yes, we can transfer your deposit to your new service date.  We do require two weeks' notice and can move dates once. Any additional transfers may result in an additional service fee. Please refer to our terms and conditions or contact your moving consultant for more information. 

You will have access to contact your moving team on your service date.  To check on the status of your moving crew, you can get the team member directly or call the office, and we will check in on the team for you.

If the team takes a lunch break, we deduct their time from your service.  Teams can take a break every 4 hours or as needed during service.  Generally, their breaks are just to catch their breath or grab a drink.  The team aims to complete your service as safely and quickly as possible.

Please notify your moving consultant as soon as possible.  We may ask for photos of your damaged items for records.  Your moving consultant will help you to figure out the next action plans!

Photos help us to document your service from beginning to end.  We do this not only as a protection for ourselves but for you as well. Images are not shared with anyone other than the office or for insurance purposes.  We ask for a photo release before sharing photos of your home/items.  With your permission and signed document, we will share pictures.